Refund & Return Policy

Every Map & Meaning print is made to order from the design you approve at checkout. Because each piece is personalized, we can't accept returns or exchanges for change of mind.

Damaged or misprinted orders

If your print arrives damaged, or doesn't match the design you approved, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund — your choice.

Errors in your design

You review and approve an exact proof before paying, so please check spelling, dates and placement carefully. We can't refund orders for errors that were in the approved design, but contact us right away — if your order hasn't been printed yet, we'll do our best to fix it.

Cancellations

Physical orders can be cancelled for a full refund if we haven't started printing (usually within 24 hours of ordering).

Digital files

Digital PDFs are delivered instantly and are non-refundable. If your file won't open or is incorrect, contact us and we'll make it right.

Lost packages

If tracking shows your package is lost, or it hasn't arrived 10 business days after shipping, let us know and we'll help resolve it with the carrier or send a replacement.

Approved refunds go back to your original payment method, usually within 5–10 business days.